Privacy Policy

This Privacy Policy applies to Clinica Nen (عيادة الدكتورة رسل القيسي), a skincare and aesthetic clinic located in Al-Kadhimiya, Baghdad, Iraq, and to our website at clinicanen.com (the “Site”). It explains what personal information we collect, how we use it, and the choices you have, including when you contact us through Facebook Messenger or Instagram Direct.

We collect the following categories of information:

• Contact and booking information you provide directly, such as your name, phone number, and email address, when you call, email, or request an appointment.
• Messaging and social profile data when you message our clinic on Facebook Messenger or Instagram Direct. This includes your name, your Page-Scoped ID (PSID) or Instagram-Scoped ID (IGSID), and the content of the messages you send us.

We use the information described above solely to:

• Schedule, confirm, and manage appointment bookings;
• Respond to your questions and provide customer service through Messenger, Instagram Direct, phone, or email;
• Understand which of our marketing efforts led to a genuine appointment or inquiry (internal marketing attribution), so we can measure the performance of our own advertising. This attribution is performed internally and does not involve selling or disclosing your data to outside parties.

We do not sell, rent, or share your personal data with third parties for their own marketing purposes. Your information is accessed only by Clinica Nen staff and the service providers that operate the infrastructure our clinic relies on (such as messaging and hosting platforms), strictly to deliver the services described in this policy. We may disclose information if required to do so by law.

We retain your information only for as long as necessary to fulfil the purposes described above, or as required by law. You may request the deletion of your messaging data and profile information (name, PSID/IGSID, and message history) at any time by contacting us using the details below. We will process deletion requests and remove your data from our records within a reasonable time, except where we are required to retain certain information for legal or accounting purposes.

You may ask us at any time what personal information we hold about you, request a correction, or request that it be deleted. To exercise any of these rights, please reach out using the contact details in the section below.

We may update this Privacy Policy from time to time to reflect changes in our practices. The “Last updated” date at the top of this page indicates when this policy was last revised.

Clinica Nen (عيادة الدكتورة رسل القيسي)

Email: clinicanen@gmail.com

Phone: +964 774 900 096

العنوان: الكاظمية، ساحة الزهراء، مقابل جامع الهاشمي